Point of Sale and B2B Portals for Retailers on NetSuite
Most retailers run a separate POS, a separate ecommerce platform and NetSuite behind both, with integrations deciding how current each one is. SphericalBRM runs the register and the B2B portal directly on NetSuite: the sale, the order and the payment are created as NetSuite records as they happen, against the same item and customer records.
The challenges you face
Three systems, three versions of the truth
POS, ecommerce and NetSuite each hold a copy of products, prices and customers. Integrations move data between them on a schedule, so stock and balances are only as current as the last run.
Unified commerce is still rare
Retailers want store, wholesale and online channels to share inventory, pricing and customer history, but most still operate them as separate systems with separate reporting.
Wholesale buyers expect a consumer-grade experience
Retail partners and wholesale accounts want to see their prices and stock, place orders, pay invoices and check order status themselves, from a tablet or laptop.
Store staff should not need a NetSuite login
Cashiers need a register, not an ERP. Managers need control over discounts, refunds and drawers without giving every employee access to NetSuite.
How SphericalBRM helps
Browser-based point of sale with scanning, cash, card-terminal, gift certificate, store credit and on-account payments, written to NetSuite as cash sales, sales orders or invoices
Cash drawer open and close with opening float, cash in and out, denomination counts and variance, plus end-of-day reports per register and across all registers
Manager PIN override for discounts, refunds and voids, logged to a NetSuite record
B2B ordering portal for wholesale accounts with customer-specific catalogs, NetSuite price levels, promotions and coupon codes
Customer self-service: order history with tracking links, open invoices, statements, card payment, support cases and return requests
Key use cases
Counter sales at the store
Cashiers sign in with a PIN, scan items, take split payments and print or email receipts; the cash sale and customer payment land in NetSuite.
Returns and exchanges against the original sale
Look up the original transaction, return lines, and refund to the original card, store credit or cash; NetSuite gets the return authorization and credit memo.
Wholesale ordering portal
Retail partners and wholesale buyers order from the catalog assigned to their account at their NetSuite price level and track status from order history.
Branded portals per subsidiary
Each NetSuite subsidiary can have its own logo, theme, catalog, forms and payment settings, from one NetSuite account.
Ready to transform your retail & ecommerce portal experience?
See how SphericalBRM can help your business create better NetSuite experiences for every stakeholder.
